American Airlines is coming under fire for an incident between an employee and customer. CBS News shares that an employee allegedly took a stroller from a woman passenger and hit her with it, missing a baby she was holding in her arms. A video was posted to Facebook following the incident.
The incident happened on Friday on a flight from San Francisco to Dallas before takeoff. In the video, the female passenger is seen crying and a male customer attempts to intervene. “Hey, bud? Hey, bud? You do that to me and I’ll knock you flat,” he says to the employee apparently involved in the incident. “You stay out of this! You stay out of this!” the employee responds. “Try it. Hit me.”
The two are separated by other crew members and the video of the showdown has been viewed nearly 7 million times.
“The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care,” American Airlines said in a statement to CBS News. “In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.”
According to NBC News, witnesses recall a violent exchange between the woman and employee. "I see him wrestling with her, violently yanking the stroller away from her nearly hitting the baby in the head. It was unbelievable," Olivia Morgan, a passenger, said. A spokeswoman for the airline shared that each customer can bring one stroller (under 20 pounds) onto flights. The woman had twins, according to the spokesperson, and may have tried to bring a bigger double stroller onto the plane. She and her family were upgraded to first class and took another flight after the skirmish.
This bad publicity comes shortly after a man was seen dragged off United Airlines for refusing to give up his seat. The lawyer working with the man on United Airlines is also working with the woman on American Airlines.