A customer at a Florida Starbucks was in for a surprise when he ordered a grande white mocha recently. After he received his drink he found that it came with a surprising message: "Diabetes here I come."
Action News Jax reports that the anonymous customer was surprised to see the (honestly, kind of judgmental) message in place of where his name should have been. Two of his sisters have diabetes, and he didn't find it funny.
"That first word just automatically brought the picture of both sisters in my head, and I was taken aback," the customer told Action News Jax. A coworker picked up the coffee for him, so he never had the chance to confront whoever added the little note. "Just the struggles they went through and all the doctor appointments they had."
"Seeing and knowing the struggle my sisters went through by third, fourth grade, it definitely struck a nerve, and I didn't just want to let it go," the customer continued.
Starbucks is currently investigating the incident.
"We strive to provide an inclusive and positive experience for our customers, and we're disappointed to learn of this incident," the company said in a statement to Action News Jax. "We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again."
The customer doesn't want an apology though, just an assurance that it won't happen again. He wrote a little note of his own on the cup: "2 of my sisters are diabetic, so....not funny."
As for what the barista was probably going for: I get it. They probably thought they were being funny. Without a doubt, it gets pretty repetitive and boring, making coffee all day, and they were probably hoping to inject a little humor into their day. But honestly - just make the drinks, and leave the jokes between you and your coworkers. You should know better than to expect people to be in a joking mood before they've had their coffee, anyway.