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One call to the Cleveland-area emergency dispatch center concerned an 83-year-old man having a possible diabetic or cardiac issue. Another came from a woman suffering an allergic reaction that made her tongue swell to the point where she can’t breathe. Supervisor Christine “Mooch” Muccino told producers that she related to the potentially dangerous allergic crisis. She has gone through a similar experience herself, and her history informs her work.
During the rest of the shift, Muccino and her fellow dispatchers fielded an unpredictable array of calls about a lost wallet, a naked man taking a stroll, and a couple threatened by a woman in a Jeep with a gun.
But dispatchers were left shaken by a flurry of reports about a serious auto accident. “A car flipped over and it’s on fire,” a caller told a 911 dispatcher. When police arrived on the scene they reported that the vehicle was totally engulfed and that the driver was trapped inside it.
“We’ve got police and fire on the way,” Muccino told a panicky caller. Two passengers were taken to the hospital, one with serious injuries. The driver was pronounced dead at the scene.
Local news outlets reported that the victim was 18-year-old Herman Taylor, a Euclid High School football player. His former coach recalled him as “a gift from God,” reported fox8.com.
“I can't even imagine what his mother and family are going through,” said a Chagrin Valley dispatcher.
The life-and-death dramas weren’t over. Another series of calls come in reporting that “two boys have been shot in the head.”
One victim was pronounced dead at the scene. The second victim was transported to the hospital where he died from his injuries.The suspects were juveniles whose mother called the police department.
“It saddens me as a parent, because they're so misguided,” said Muccino. “It makes me very sad that they get involved in this because it's not going to have a good ending.”
To learn more about Chagrin Valley Dispatch, watch “911 Crisis Center,” airing Saturdays at 9/8c on Oxygen.
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