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dropping viewers in the middle of the action at a dynamic Chagrin Valley area emergency call center in Ohio. At the center, the responders’ calm demeanor, quick thinking, and ability to draw out essential information from callers in the midst of extreme situations is often the difference between life and death. From gut-wrenching to heartwarming, these very first responders hear it all over the course of a 12-hour shift.
The all new series “911 Crisis Center” premieres Saturday, November 6 at 9/8c. You can watch the trailer now, above.
Team members’ experience varies from those who are 20-year veterans to those who are just starting out. However, all dispatchers are primed and ready to respond to a wide array of panic-stricken callers. Hearing callers terrorized by shots fired, angered over stolen cars, tearfully pleading during life-threatening medical emergencies and anxiety-ridden over lost children makes working efficiently critical. The dispatchers work to swiftly extract needed intel while calming the callers, providing them with detailed, life-saving instruction and relaying all pertinent details to law enforcement on the ground and en route.
“911 Crisis Center” also examines the friendships between the dedicated professionals. The bond this tight-knit group has formed goes deep. They support each other through challenging calls and lift each other up when they’re experiencing tough times personally. However, not every moment of a shift is rife with traumatic calls. The dispatchers celebrate birthdays, share homemade treats, and crack inside jokes that lighten the mood, They also try to heed the ever present warning to never, ever jinx a shift by saying things seem “quiet” at the call center.
From Warner Brothers Unscripted Television, “911 Crisis Center” is produced by Shed Media in association with Green Lakes Productions with Dan Peirson, Lisa Shannon and Adam Kassen serve as executive producers. Catch the premiere Saturday, November 6 at 9/8c.
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