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'911 Crisis Center' Takes Viewers Into A Real Emergency Call Center — Where Does It Take Place?

Season 2 of "911 Crisis Center" premieres  Saturday, Sept. 3 at 9:30/8:30c with new episodes airing at 9/8c beginning Sept. 10.

By Becca van Sambeck
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This article has been updated to reflect the 2022 season of "911 Crisis Center."

How to Watch

Catch up on 911 Crisis Center on Peacock or the Oxygen App.

When something goes wrong, we all know who to call: 911.

But while we know dialing 911 will connect us to someone who can help walk us through an emergency, who exactly is on the other end of the line? That's what Season 2 of "911 Crisis Center," premiering Saturday, Sept. 3 at 9:30/8:30c with new episodes airing at 9/8c beginning Sept. 10,  reveals to viewers.

"911 Crisis Center" follows dispatchers during their 12-hour shift, from the seasoned veterans to those new to the job. All sorts of calls come in — missing children, medical emergencies, stolen cars, reports of shots fired — and we watch as the dispatchers keep calm in terrifying situations, getting the information they need as they relay life-saving instructions.

And the show isn't all about the tense moments and shocking calls. "911 Crisis Center" also shines a light on the friendships that develop between the dispatchers, the celebrations they hold, and the moments of levity they create to make it through a stressful and at times traumatic job.

So, where is this real crisis center?

Your First Look at an All-New Season of 911 Crisis Center!

The show is centered around Chagrin Valley Dispatch in Bedford, Ohio, which is the communication center for 26 municipalities between Bedford and Brecksville in the greater Cleveland area. This dispatch center helps organize emergency services for more than 125,000 residents.

Chagrin Valley Dispatch is also a nationally recognized dispatch center. It's the recipient of the national 911 Leadership Award from the Association of Public Safety Communication Officials in 2015, and was recognized as Number 2 on a list of the Top 10 911 centers by 911 Dispatcher Edu.

You can learn more about Chagrin Valley Dispatch on its website or Facebook page.

And make sure to catch "911 Crisis Center" Season 2  when it premieres Saturday, Sept. 3 at 9:30/8:30c with new episodes airing at 9/8c beginning Sept. 10.

From Warner Brothers Unscripted Television, “911 Crisis Center” is produced by Shed Media in association with Green Lakes Productions with Dan Peirson, Lisa Shannon and Adam Kassen serve as executive producers.