Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her co-worker Tiffany Ward also takes on an emotionally charged night when they each answer calls from families in a similar crisis.
22:03
Work Family
S1/EP16
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Aired: 01/01/2022
The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma to light. When Essence takes a break, a carjacking goes from bad to worse. Melinda caps off another night at dispatch with a cake with a twist!
22:03
The First, First Responders
S1/EP13
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Aired: 12/18/2021
It’s the best time of the year for the dispatchers! Dispatcher Appreciation Week officially begins, and while morale is high, the crime rate seems to be higher. Night Shift is going to have to get creative to sort out a mess of emergencies.
22:03
Appreciation in Action
S1/EP14
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Aired: 12/18/2021
Dispatch Appreciation Week is in full swing: raffle tickets are flowing, costumes are aplenty, and prizes will be won. When a caller reports he was carjacked at gunpoint, the dispatch room switches into high alert, but the calls are not always what they seem.
22:03
They’re Out There
S1/EP11
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Aired: 12/11/2021
The dispatchers at CVD brace for full moon madness. All hell breaks loose throughout the night when a traffic stop turns into a full-blown pursuit, strange lights in the sky are seen and a major accident leaves a motorcyclist motionless.
22:03
Help Is on the Way
S1/EP12
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Aired: 12/11/2021
The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids shot in the face and a caller whose childbirth doesn’t go exactly to plan.
22:03
S1/EP16
A woman working in a hair salon calls 911 on a customer after he spent too much time in the bathroom...but the customer calls 911 with his side of the story.
S1/EP15
A man had previously called the Chagrin Valley 911 Dispatch to report that a woman he had dated threatened him with a machete. He calls back to ask whether or not the 911 dispatchers think he should press charges.
S1/EP15
An employee at a local Taco Bell calls the Chagrin Valley 911 Dispatch to report that a man threw a coffee machine on the floor after learning they ran out of chicken.
S1/EP13
911 Dispatcher Laura Hunter explains how being a mom can sometimes be hard while working, especially when another mom calls 911 to report an emergency with her kids.