Amazon Echo's voice-command system, "Alexa," is supposed to make life easier. But one man claims that "Alexa" secretly recorded and shared a private conversation without his knowledge.
According to WRAL, a man from Cary, North Carolina alleges that he had a personal conversation with his wife. Then, his insurance agent claimed that he was sent a message with a recording of that private conversation.
"Our insurance agent called me and said, 'Hey, Rob, I think that Alexa was listening to something and sent me a message that, um, you probably didn't want me to hear,'" Rob Signore said.
Signore has three Amazon Echoes in his home. He uses the system to control functions like door locks and the thermostat. Luckily, he says that the message Alexa sent was nothing too controversial or personal. "It's extremely convenient, and we do love it, but we certainly are concerned about the security risks and want other people to know about it as well," he said.
An Amazon spokeswoman assures that no similar complaints have been made. Alexa can be muted from listening but that doesn't disable its messaging or call features. Customers can disable messaging by calling Amazon.