United Airlines is facing another incident of alleged customer assault. A 71-year-old man is claiming that he was violently pushed in 2015 after video footage from the incident surfaced. According to KPRC, the assault was recorded on surveillance video and shows Ronald Tigner being pushed to the ground by an airlines customer service representative at Houston's George Bush Intercontinental Airport.
Video shows Tigner hits his head on the ground and lays flat, motionless on the floor while none of the employees from United come to help him.
Tigner's attorney, William Hoke, said. "He lies there lifeless for minutes. Not one employee comes to check on him." He continues, "No one even went to check his pulse. They literally left him there like a piece of garbage."
Eventually, a passerby urged an employee to call 911. A United employee does but, from the call transcript obtained by KPRC, that person reported that Tigner fell and was not pushed.
According to the lawyer, the incident happened when Tigner asked for another boarding pass. Alejandro Anastasia, the employee accused of the pushing, smiled and said he was busy. Tigner told him to wipe that smile off his face and that's when he was shoved.
Anastasia was later charged with the felony crime of injury to an elderly individual and ordered to pay a fine, write a letter of apology, and attend anger-management classes. He was fired from United Airlines.
Tigner is suing United Airlines, Anastasia, and another employee for $1 million.
United Airlines has issued an official statement to People: "We have seen the video from 2015 that shows completely unacceptable behavior by a United employee. This employee is no longer with our company. The conduct shown here does not reflect our values or our commitment to treat all of our customers with respect and dignity. We are taking a thorough look into what happened here and reaching out to our customer to profusely apologize for what occurred and to make this right.”
[Photo: Surveillance video/Click 2 Houston]
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