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911 Operator Who Hung Up On Thousands Of Calls Gets Jail Time
“Ain’t nobody got time for this. For real,” Crenshanda Williams said after hanging up on a security officer.
She'll get locked up for hanging up.
A former 911 operator in Houston was sentenced to jail time and probation Wednesday for hanging up on thousands of emergency calls on the job.
Crenshanda Williams, 44, was found guilty of interference with emergency telephone calls. She worked at the Houston Emergency Center for about a year and a half until she was fired over allegations that she was systemically shutting down calls, the Houston Chronicle reported.
The center's routine monthly audits of 911 calls found that many of Williams' calls lasted less than 20 seconds, kicking off an investigation into why.
In one instance, Williams hung up on an officer and said afterward, "Ain’t nobody got time for this. For real."
A security officer, Jim Molten, had called to report two vehicles speeding down a highway, according to a 2016 report by KIAH-TV in Houston. He only had time to say, "This is Officer Molten. I’m driving on 45 South right now and I am at...” before Williams disconnected.
In another case, someone attempted to report a robbery. Williams sighed before hanging up, and the caller had to make a second attempt. The robbery led to one person's death, according to KIAH.
Williams’ attorney blamed her hangups on a call-taking system that drops calls instead of rerouting them if the dispatchers aren’t able to take them. He said Williams was “going through a hard time in her life,” according to the Chronicle.
Prosecutor Lauren Reeder wasn't so sympathetic.
"The citizens of Harris County rely on 911 operators to dispatch help in their time of need," she said in a statement. "When a public servant betrays the community's trust and breaks the law, we have a responsibility to hold them criminally accountable."
Williams was sentenced to 10 days in jail and 18 months of probation.
[Photo: Houston Police Department]