Two Illinois women have filed a lawsuit against the beauty company Ulta, citing numerous social media posts by former employees that accuse the company of re-selling used products that have been returned to the store.
According to Jezebel, the suit states that the dangerous re-selling policy, which poses a potential health risk for customers, is due to bureaucratic rules on the number of returned products that can be thrown away. Managers are forced to put products back on the shelf after re-sealing them due to the restrictions.
Social media users both disputed and agreed with testimony from alleged former employees.
“So I was a former employee at ULTA and whenever a customer would return a product, we were told by managers to repackage / reseal the item and put it back on the shelf,” wrote Twitter user fatinamxo, who said that managers would clean the used products with alcohol before they were brought back to the sales floor. Replies to fatinamxo both supported and contested her statements.
Ulta has issued a statement denying the unhygienic practice occurs at their locations.
“Our policy does not allow the resale of used products. We are aware of the lawsuit and intend to vigorously defend against the allegations. The health and safety of Ulta Beauty guests is a top priority and we strive to consistently deliver an optimal experience every time they shop with us," it said.
“We take any concern of this nature very seriously and if we find that there is any deviation from our policies, we will take appropriate actions to ensure we continue providing a consistently high-quality product,” the statement continued. “The health and safety of Ulta Beauty guests is a top priority and we strive to deliver an optimal experience every time they shop with us.”
This is the second suit on Ulta's re-selling policy that has been filed.
“Every customer who has purchased cosmetics at Ulta since this practice began was put at risk of unwittingly purchasing used, unsanitary cosmetics and this risk reduces the desirability and value of all cosmetics sold by Ulta,” the suit alleges, according to The Chicago Tribune.
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