The Better Business Bureau rates businesses based on customer complaints and business practices -- and the organization is giving Kylie Jenner a big F.
More than half of the complaints are from angry customers having delivery issues and another 55 cite problems with the products. Kylie Cosmetics reportedly claims that “because their product is shipped in highly recognizable packaging, they feel that packages are being vandalized or stolen.”
The BBB says that Kylie and her brand have “failed to resolve underlying cause(s) of a pattern of complaints.”
Kylie's lip kits have caused controversy since their release. Earlier this year, beauty expert Jeffree Star criticized the kits for being poor quality.