911 Crisis Center Returns, Dispatcher on What Holidays Have a Spike in Calls and How to Approach a Shots Fired Call

Melanie McCavish, with Chagrin Valley Dispatch, worked as a dispatcher for 18 years. She discusses the show, how to approach a high-pressure call like responding to a gunshot victim, and what holidays are considered busy call seasons for her team. Oxygen True Crime’s 911 Crisis Center airs Saturdays at 9/8c.